1. Introduction: These Terms and Conditions ("T&C") govern your use of the MyCityMall website and services. By accessing or using our platform, you agree to be bound by these T&C. If you do not agree with any part of these terms, please do not use our services.

2. Eligibility:

• To use our services, you must be at least 18 years old or have the consent of a legal guardian. By using our platform, you represent that you meet this eligibility requirement.

3. Account Registration:

• You must create an account to access certain features of our platform. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. User Conduct:

• You agree to use MyCityMall only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the platform. Prohibited activities

include, but are not limited to, hacking, transmitting harmful software, or engaging in fraudulent activities.

5. Product Listings and Orders:

• MyCityMall allows vendors to list products for sale, and customers to place orders. While we strive to ensure accurate product descriptions, we do not guarantee the accuracy, completeness, or reliability of any product information provided by vendors.

• All orders placed on MyCityMall are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.

  6. Pricing and Payment:

• Prices for products are listed on the platform and are subject to change without notice. All payments must be made through the payment methods provided on our platform. You agree to provide accurate billing information and authorize us to charge your selected payment method for the total amount of your order.

7. Shipping and Delivery:

• Delivery times and fees vary based on your location and the vendor’s location. MyCityMall is not responsible for delays caused by the courier service or any unforeseen circumstances.

8. Returns, Refunds, and Cancellations:

• Our platform facilitates returns, refunds, and order cancellations in accordance with our Refund, Return, and Cancellation Policies. Please review these policies before making a purchase.

9. Intellectual Property:

• All content on MyCityMall, including text, images, logos, and software, is the property of MyCityMall or its licensors and is protected by intellectual property laws. You may not use any content from our platform without our express written permission.

10. Limitation of Liability:

• MyCityMall is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our platform or from the purchase of any products listed on our site. We provide our services "as is" without any warranties, express or implied.

11. Indemnification:

• You agree to indemnify and hold MyCityMall harmless from any claims, damages, liabilities, or expenses arising out of your use of our platform, your violation of these T&C, or your infringement of any rights of another.

12. Governing Law:

• These T&C are governed by the laws of Nigeria. Any disputes arising from your use of our platform or these T&C will be resolved in the courts of Nigeria.

13. Changes to the T&C:

• We reserve the right to modify these T&C at any time. Any changes will be effective immediately upon posting on our platform. Your continued use of our services after changes are posted constitutes your acceptance of the updated T&C.

14. Termination:

• We may terminate or suspend your access to MyCityMall at any time, without prior notice, if we believe you have violated these T&C or engaged in unlawful conduct.

15. Contact Information:

• If you have any questions or concerns about these T&C, please contact us at support@mycitymall.ng or call us at +234 704 727 1000.

Refund Policy

At MyCityMall, we are committed to ensuring a satisfying shopping experience for all our customers. In the event that you are not completely satisfied with a purchase, we offer a refund policy under the following conditions:

1. Eligibility for Refund:
o Products that are damaged, defective, or not as described on the product page

are eligible for a refund.
o Refund requests must be made within 7 days of receiving the product.

2. Refund Process:
o To initiate a refund, please contact our customer service team with your order

details and reason for the refund.
o Our team will review your request and, if approved, initiate the refund process. o Refunds will be processed through the original payment method within 5-10

business days after approval. 3. Non-Refundable Items:

o Perishable goods, personalized items, and digital products are generally non- refundable unless they are defective or not as described.

4. Partial Refunds:
o In some cases, only partial refunds may be granted (e.g., for items not in their

original condition, or that are missing parts not due to our error).

Return Policy
We strive to make returns as easy and convenient as possible for our customers. If you need

to return a product, please review our return policy below:

1. Eligibility for Returns:
o Products can be returned if they are damaged, defective, or not as described on

the product page.
o Returns must be initiated within 7 days of receipt of the product.

2. Return Process:
o To return a product, please contact our customer support team to obtain a

Return Authorization Number (RAN).
o Products should be returned in their original packaging and condition, including

all accessories, manuals, and tags.
o Upon receiving and inspecting the returned item, we will process your return

and issue a refund or replacement as requested.

3. Non-Returnable Items:

o Certain items, such as perishable goods, personalized products, and hygiene- related items, cannot be returned unless they are defective.

4. Return Shipping:
o Return shipping costs are the responsibility of the customer unless the product

was damaged or defective upon arrival.

Cancellation Policy
We understand that plans can change, and you may need to cancel an order. Our cancellation

policy is designed to be flexible and customer-friendly:

1. Cancellation Before Shipping:
o Orders can be canceled without penalty if the cancellation request is made

before the order has been shipped.
o To cancel an order, please contact our customer support team as soon as

possible with your order details.

2. Cancellation After Shipping:

  o If the order has already been shipped, cancellation is not possible. However, you may initiate a return or refund request upon receiving the item.

   o The cost of return shipping will be the customer’s responsibility unless the item was sent in error.

3. Automatic Cancellations:
  o In rare cases, an order may be automatically canceled by MyCityMall due to issues such as payment failure, stock unavailability, or incorrect shipping information. In such cases, you will be notified immediately, and a full refund will be processed.

4. Refunds for Canceled Orders:
  o Refunds for canceled orders will be processed within 5-10 business days, depending on the payment method used during purchase.