Cancellation policy

We understand that plans can change, and you may need to cancel an order. Our cancellation policy is designed to be flexible and customer-friendly:

1. Cancellation Before Shipping:
o Orders can be canceled without penalty if the cancellation request is made before the order has been shipped.

o To cancel an order, please contact our customer support team as soon as possible with your order details.

2. Cancellation After Shipping:

o If the order has already been shipped, cancellation is not possible. However, you may initiate a return or refund request upon receiving the item.

o The cost of return shipping will be the customer’s responsibility unless the item was sent in error.

3. Automatic Cancellations:
o In rare cases, an order may be automatically canceled by MyCityMall due to issues such as payment failure, stock unavailability, or incorrect shipping information. In such cases, you will be notified immediately, and a full refund will be processed.

4. Refunds for Canceled Orders:
o Refunds for canceled orders will be processed within 5-10 business days, depending on the payment method used during purchase.

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Cancellation policy

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