+234 704 727 1000
+234 704 727 1000
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Refund policy

At MyCityMall, we are committed to ensuring a satisfying shopping experience for all our customers. In the event that you are not completely satisfied with a purchase, we offer a refund policy under the following conditions:

1. Eligibility for Refund:
  o Products that are damaged, defective, or not as described on the product page are eligible for a refund.

  o Refund requests must be made within 7 days of receiving the product.

2. Refund Process:
  o To initiate a refund, please contact our customer service team with your order details and reason for the refund.

  o Our team will review your request and, if approved, initiate the refund process. o Refunds will be processed through the original payment method within 5-10 business days after approval.

3. Non-Refundable Items:

  o Perishable goods, personalized items, and digital products are generally non- refundable unless they are defective or not as described.

4. Partial Refunds:
  o In some cases, only partial refunds may be granted (e.g., for items not in their original condition, or that are missing parts not due to our error).

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